Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TrendZnStyle (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent flowers, ordered 03.11 came 28.11 to Ukraine. Very good quality, did not have an unpleasant smell and look very worthy! I ordered two different bouquets, the store combined the order. I recommend the seller!
Very beautiful flowers, took for 77 rubles. On the coupon of the store. We'll have to steam it off to get rid of it.
Maravilhosa
Bouquet otoic. Flowers of milky color, slightly steam off and everything will be perfect. Every stem is very good to shake.
Delivery to Ekaterinburg for a month and a half. Packed so-so, just in a package. Even no pupyrka, the leg began so that the flower would fit into a small bag. But like everyone came through the whole, the flower is slightly attached but not critical.
Beautiful Flower
The flowers themselves are very good, not large, but only 6 inflorescence ..
The bouquet is good, one flower really flew, but in general everything is fine.
Delivery to the Leningrad region for a year and a half, the flowers are amazing!!!!!. I'm delighted, very high quality goods.
Looks good. Packed in a plastic bag so needed to fold it vack, but quality is good overall
Flowers were sent the next day and in Ukraine went just over 2 weeks. The quality is good, but in height they thought more, it's uncrettical. I recommend the store.
Beautiful flowers. We came very quickly. The order is satisfied. Recommend
Cool flowers!!! Wound on them light bulbs .... but it is necessary to bring to mind))) I think how
Great bouquet! Took a coupon, delivery 4 weeks. On the way a little crumpled, straightened easily, without smell. Roses and peonies in the style of shebbie-chic are realistic, stems and leaves are plastic. One is short-flowers of hydrangeas fly, so very much. Product and store recommend
Normal bouquet. For a photo of hands is generally excellent. Came very pompous, but a couple of movements steamer and no problems. I came to the national team very quickly. Well done store