Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TrendZnStyle (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
One week only arrived in the fitted by Bonnie magnet for perfect fit and happy heap.
Excellent Product very satisfied
Arrived very fast! However, soon after finalizing the request in gray (cheated in selecting) asked to change to black. Got no response and not make the change of color. But without problems, this color is beautiful too. The flap is very fragile, and two fittings already this soft with just once used to fasten. The helmet very shallow, is very high on the head, but for use. Note 6,5 for the helmet.
Excellent! Loved the product and quality! Arrived fast and flawless. I recommend.
Buy five stars, don't look at any more helmets, a wonder, very complete with everything you bring and as always. The Super price, very good finishes.
Excellent quality helmet, Calze right on the head crown for 59cm, if I had the bigger head I should place it higher (not calzaria). With a single aesthetic detail on one of the names Carrbull comes semi-detached, lenses fit right with optical lenses.
Great product, well packaged, very light
I'm delighted with the article, just as I wanted it and just like the publication. It's very comfortable and looks great. Shop 100% recommended, buy there
Perfect, good quality of all the items.
Helmet very cute, all is OK as the description
Very good design but poor quality, it is very fragile when I want it to adjust one piece was broken
Product arrived very fast and very well packed. Average of 15 days. Great workmanship, now will use.
i just love IT. one thing... how do i change batterries for the stop in the back or how do i charge IT? no cummunication with store yet
Heat in three days received, shipping Fast products wholesale Cheap hopefully my recommended Oh
Exact article as described. Very good Material. Very comfortable and safe model. I wait for the next order to see how it arrives. He arrived in two weeks.