Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TrendZnStyle (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
отличное качество!
As always, everything is fine!
Excellent, all as in the photo!!
Fine quality, comfortable shoes. I have 43 size wide feet, I bouhgt size 9 shoes. No free space for feet inside the shoes, but I don't feel uncomfortable, just some tight.
A successful model of sneakers, I order a second pair. The first took two years and they still look very good. Delivery is two weeks, which is very strange for the bones, usually a couple of months. The store and I recommend it.
Как всегда отличное качество! Ношу сам, почти все мои друзья и заказываю на подарки.
Hardly found its size, all OK
In appearance, the quality is good, different croses from Bon took, worn for several years, like this time will show.
At 41.5 took 43 back-to-back I hope a little carried. you can walk.
At its 42 took 8 and in vain, it would be better to take 8,5 on the table. Slightly tight, but I think they are carried. The smell is almost no in appearance of quality, the insole is glued. I hope they live a couple of seasons.
A little narrow. Come quickly. Quality at the level. Much better than customs. Size as it should. Recommend
Excellent classic sneakers. Made soundly, most likely will serve until the solid layer of the sole is erased. The base is not cardboard. Especially pleased that the size perfectly approached.
Description corresponds. The quality is excellent. I take this model for the second time. Light and soft. At its size 42 and a half I take 43. They are. Packed perfectly. Delivery three weeks. Thank you and success to the store!
Took on the Dew. 43 - 9,5., they sat perfectly. I buy from Vona third, these are the best. The store of the insole closed the spare, at least in the parcel was not, in the previous ones were.
Delivery to mezha city, cross-country curtains without glue and without smell Packed good in podarunok poclali orthopedic verbs At 43 rosemir took 9,5 Buy recommend
Crumbs Super! No flaws. Size fits. On the leg sit neatly. Seller recommend. *********
Come to Zaporozhye in 17 days. Quality corresponds to the price (visible glue), took the size 43 although I have 42 and was not mistaken, come on! (I have a high rise and size 1/2 in my opinion). The store closed additional insoles.