Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TrendZnStyle (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Shoes of good quality, at 39 ordered 25, half-size I would like more! Soft, comfortable!
No degree מדוייקת, suitable for learning 39. OK
They're beautiful. I love them.
They smell-chewing, small jambs are on the joints. I took for 1336₽ not myself, so I will not write much, for my price norms. Leather pressed.
Not a good cut/fold where the upper shoe meets the sole, see the picture. Aside from that, they look great and comfy, I hope my lady will like them. Maybe I will try to fix them, but I'm scared of ruining them. I'm putting 4 stars because looking closely at the online pictures, I see the same defects, so I'll blame myself, if anyone.
Ordered 11.11, received 25.11. All clearly fit on the size grid!
It came a week before ECB. Corresponds to the description completely. On its 38th took the 39th. In general, I did not lose-very tightly. Cool, very soft. They smell) I think that it will fade when worn. Satisfied)
Super packing. All in size. Seller recommend. I'm very happy with the purchase.
I love these shoes arw very colorful. My gratitude to the store
They're the same as in the photo. I don't know if they fit, because they're for a gift and I haven't delivered it yet. They have some thread that should be cut better but they are subtle details. They come wrapped with bubble paper and inside carry puffy plastic bag tubits so they don't deform, so they 've arrived in perfect condition despite not going in box.
The order was made on October 02. They delivered to Moscow on October 11. Foot length 25 cm size 9. only only. Quality is good. Neatly done, on the leg. Seller recommend. Corresponds to the description. 5 +
Shoes malomerki, ordered 35 size, came along the insole 21 cm (((, this is at 33
perfect thanks,very soft, very light.
Many thanks to the store! very fast delivery to Len. area. Fit in size. I wear 39R. 25.5 cm. Right. Inside is very soft. A small smell is present, but not sharp. Very happy. I'll see how they will be worn.
The order came quickly, 17 days before Novosibirsk. Fully correspond to the description. The only moment took the size in size, T. K. My leg is wide, straight back to back. I hope that not much is being carried. On the floor the size would be bigger and wonderful! Soft, beautiful, comfortable! Recommend.!
Здраствуйте!заказ получила больше месяца но размер 37 не подходил надо было 38размер заказать А так мне очень понравился лёгкие,удобные закажу 38размер
Заказала маме, очень понравилось. Размер подошёл. Всё точно также как в картинке
Очень хорошие, натуральная кожа, мягкие удобные, товаром довольна