Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
We are shipping world-wide through our multiple international delivery partners.
Do you ship worldwide?
Yes. We provide shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TrendZnStyle (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://trendznstyle.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
So this stunning.
I'm in heaven ! These heels look so sexy! I ordered them on size smaller than I usually would because I know; pumps always need a little time to get walked-in .- then they'll fit perfectly. ;-) The heels are absolutely balanced and have a height of exactly 15 cm (in Chinese size 44) but because I am a trained wearer of heels, I have no problem at all. They are made with great quality (as always with Hey Si Mey) and they don't wobble everything is just perfect... - these heels are a must for every lover of heels !
Good quality, size well, I advise a size below yours because the camber makes you touch the tip and the shoe becomes large. Good quality. Fast send
I'm in love with these shoes. They came in super quick and fit me perfectly. very sexy heels shoes,
Amazing quality, best purchase so far.. I will order more from them,recommend ,hey si mey is very top quality shoes.
They are beautiful more than in the photo and very practical to walk and the right measure I recommend you not regret
Amazing shoe, have the white and black pair, they did not come with the red sole, I did that but even with the nude sole, I still loved the shoe, pretty true to size with a little room to give but I would not size up or down
Спасибо большое! Туфли просто бомба! Очень довольна! Спасибо за подарки ❤️
Zapatos iguales que en la imagen. Muy bien acabado Profesional.. Muchas gracias.
Nice pair of shoes and really heigh heels Thanks for the gift!!
good quality shoes fast shipping
The shoes are beautiful, super high (heel 15cm)!! I recommend this store!!
Perfect
Beautiful shoes that are well made and have a sexy 15cm stilleto heel. I think these shoes are excellent value and I recomend Hey Si Mey.
Those heels are magnificent. I usually wear a size 13 on pointed toe heels, but I got those in size 12 and they fit perfect. I'm very happy with the product.