Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TrendZnStyle (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Arrive very quickly. Good quality to the touch but not yet use. (18 inch) Thank you for the gifts.
I haven’t installed it yet. No shedding after washing and dying the hair. It takes the dye well. The hair is very soft slight smell, but nothing after washing it.
Arrived fast and the product have quality. Recommend
Ordered the 12/11 arrived on November 23 arrived in 1 week and a half not yet used store accessible first saw a short for 25p not yet used.
Very Nice Hair thank you very much I will buy back with you
I am very happy with my order, the discussions went very well between the stores and me suddenly I stayed customer I recommend
.Thank you store I received my purchase ,so far I love what I see. and thank you for my free gifts
lovely just like in the picture
The hair is beautiful, but with 4 days late for delivery, otherwise I like the strands
very good
very fast shipping! Very happy with product!
Strands of good quality., received in 2 weeks I recommend
The only way to acutally see my review is by putting 5 star. The vendor and the hair are HORRIBLE. The hair has no density and thin and the fallout. I upload the picture of the fallout just after just two days. It was so thin I had to remove it the following day. The vendor has the worst customer service. They want to make profit no matter at what was at expense. Honestly, I never wrote a review but the was the worst experience of my life. DO NOT WATE YOUR MONEY! DO NOT DO NOT BUY THIS HAIR!!!!!! DO EVEN BUY FROM THE VENDOR. Go to the review section and remove the 5 stars. The 5 star review is for a different hair and get the actual review for this hair. Please report them as I am. I will upload text message to show how bad their service is. I'm not going anonymous because what their doing to people is misleading and wrong.
I'll be buying this hair sharing for sure! It's good quality!!
Omg!! The best hair I have ordered online!! I've told my friends in they will be ordering too.I just bleached in dyed it red! It look so beautiful...I will be ordering again,,, ladies trust me! Buy this hair!!
Hair is soft but tangles towards the ends , also hair is on the thin side
That hair do I receive soon and it does not stink.