Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TrendZnStyle (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Quality suit, there was no smell, the thread did not stick.
Excellent quality, all lines are even, nice material. I recommend to buy! Lovely thing
Bought two pieces! Colors and patterns are clear, lively and delicious!
Pts cool, fast delivery
Hi everybody! Pajamas I'm very happy! It is super soft (I am very harmful to tissues, as my skin is very sensitive). A little stuck out threads. Also the store put a gift) but I honestly did not understand what it is)) but still thank you! I already washed it and everything is fine with it. When the production smell was unpacked, but after washing it left. At its 44 size, I took the size XL in general, everything sits well, but a bit short (my post is 170). Do I advise? Definitely!
Exceeded the expectation. The fabric is very good, quality. Fully corresponds to the description.
Good pajamas, I liked it.
Pajamas very quickly came, literally in 2 weeks, everything was packed in a cute package, there is a smell, I hope, after washing will disappear, the material itself is not cotton, but very pleasant to the body. The store is clever, as a gift put the curlers soft, small things, but nice. I ordered XL for sure, I wear 42-44 myself, I wanted to be more free to sleep, the top sat perfectly, but the pants would be a little bigger, you could even take a larger size, but then in the shirt would have drowned. In general, the order is very satisfied))
Pajamas are just super, the fabric is very pleasant, girls recommend! It is necessary to take
Excellent pajamas for such a price. There are no jambs in the tailoring, everything is neatly sewn.
Chic quality, I'm delighted.
Mega-class pajamas. Pleasant material, odorless and sinking threads, was well packed.