Thank you for choosing “Mu Mu lighting-Mu Mu flagship store” among thousands of shops. Mu Mu lighting factory is an enterprise approved and registered by relevant national departments. In order to be happy, please also take time out of your busy schedule to have a look at shopping-related matters.
1. Please close the transaction immediately if you don’t want it after the buyer takes the order to avoid not buying. This will affect our documentary situation. Please respect each other’s labor achievements.
2. Please communicate with us before purchasing and understand the delivery time and operation mode clearly. If you are not willing to communicate with customers, please read the product description carefully, and then buy it after you have a clear understanding.
3. Please check the damage as soon as possible when receiving the goods. If you have any questions, please contact us as soon as possible and bring photos. We will make solutions in time. Lamps and lanterns and glass products are fragile goods. After a long period of time, the liability for damage is not easy to be determined. Therefore, the damage after more than 72 hours (3 days) from the time when the goods are mentioned, we will charge a fee according to the cost price to assist in reissuing. Hope and thank you for your understanding
1. About pictures: This product is taken in real objects, (the deep background or the blurred surroundings in the product pictures are for the main picture to be clearer and better to see the product) affected by the lighting and shooting effect, there may be a small difference between the color of the picture product and the actual product color, please be sure to understand, because the color of the picture is not exactly the same and the accessories of individual types are slightly changed, it is not used as the reason for return. If there is any content that needs to be changed on the product description page, please note in the photographed
2. Because it is, except, if necessary, first contact the delivery time of Wangwang. General products need to be ordered to ship within 3-7 days (sometimes some styles are available, and can be shipped within 2 days). The shipping time plus the time spent on the freight is the time you need from ordering to receiving. So please master the order time. In order not to delay your precious time.
3. Please pay attention to the progress of the goods after delivery. If you have not received the goods eight days after delivery, please contact us in time; After receiving the goods, if you have any questions about the products, please communicate with me in time, and I will help you solve it in time; If the buyer has no objection after receiving the product, please confirm in time. If there is anything wrong, please forgive me
4. Wear gloves when installing lamps, or the fingerprint will be left on the lamps, which will easily cause dust and affect the brightness and beauty of the lamp body.
5. To be on the safe side, we suggest that buyers hire professional electricians to install lamps and lanterns.
Sign in instructions
3. Good communication is the way to solve transaction disputes. After receiving the goods, if customers find any problems, please contact us by phone or leave a message in time, and we will provide you with solutions. We are firmly against the behavior of no communication, no reflection of problems and blind medium or negative evaluation. Once found, we will all complain with “malicious evaluation.
4. If there is no damage after receiving the goods, please confirm the payment in time. For customers who are uncertain about payment within 72 hours (3 days) after receiving the goods, we will regard them as giving up all after-sales services automatically. Thank you
type of shipping
1. Express delivery is the default for light goods and small orders. The express delivery fee is settled according to the actual situation. Please consult customer service for details.
2. Our products are logistics freight by default (customers are required to bring the owner’s ID card to pick up the goods by themselves). Generally, the southern, central and coastal areas can be reached within 3-5 days. It can be reached in about 5-8 days in the western and northern regions and a few regions that need a second transfer. If affected by unpredictable factors (weather and road conditions), the arrival time limit and pick-up location of our store are for reference only. If you need express delivery, the express delivery fee will be paid on arrival. The packaging of this product is relatively large. Buyers outside Jianyi province try their best to choose logistics and freight, because the logistics and freight prices are relatively cheap. Thank you!
Express Transportation: suitable for lighter weight products. Freight price is moderate, door-to-door delivery, convenient and fast. It can be reached all over the country.
Logistics Transportation: suitable for multiple or large products, with low freight, safe and affordable. Need buyers own pickup.
We will contact and inform you in time to make a decision when some of the listed addresses can not arrive due to the route changes of the logistics company.
The following so-called transportation time only refers to the normal arrival time after we deliver the goods. However, due to very few unpredictable accidents, delays may occasionally occur. In this case, we promise to fully cooperate with inquiry, follow-up and urge, but we can’t guarantee completely, and buyers can’t use this as the basis for negative comments and complaints.
Express delivery: generally within 5 days in cities above the county level; 5 to 7 days in remote areas or villages. (Very few regions may not mention door-to-door delivery)
logistics: Central/Southern provinces: 1~3 days for direct areas; About 5 days for transit areas;
northern/Western provinces: Direct area for 5~7 days; Transit area for 7~10 days.
If the goods have not been received more than 8 days after delivery, please contact us in time for inquiry and follow-up
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- Easy Returns. All our products are backed with 60-day money back guarantee. Just contact us and we will refund the purchase price.
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- 100% Satisfaction Guarantee: All our products are backed with 60-day money back guarantee. If for any reason you’re not completely satisfied with your purchase, contact us for a product refund. We’ll be more than happy to assist you.