Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TrendZnStyle (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Everything is super, the size is just gorgeous :))) the quality is good, the store is advised))))
Satisfied with the sweatshirt, it's elegant, the genre with Shine, my son loved it, it's not thick tissue, it's more like pulling thin but not as much as a T-shirt, let's say like a sweater, carving is small to order two or three more sizes, perfect lampations. Very satisfied with the product and store. Shipping with tracking and fast.
Super warm and as the image shows,
The Novgorod region was reached in 3 weeks. The fabric is good, it stretches well, the threads do not stick out. Print quality. For its height 170 and took XXL. In general, the order is satisfied. Seller Thank you
I wish if can give this store more than 5 stars best store ever , I will buy all my stuff from this shop , all his employees have a great souls best team work ever . This store helped me to send my love to someone who’s far from me . I want to thank him for helping in a case; I choose hoodies then I asked the store if he can write a thank you message to my friend., the seller said “ yes I can write what you wanna; I will help you , he send him beautiful card message with wonderful dry flowers ever .. please seller I want you to thank all your colleagues this my message to the best and professional staff , am very loyal to this store
At a meter of 80 XL sits perfectly thin but on other reviews it was clear that it came for half a month the prodovets communicate on fact and reply quickly
Delivery to Perm 20 days, sweatshirt of course thin like a tight T-shirt with long sleeves but OH @ ally beautiful, just approached the pants from the Juma, turned out a suit, took Discount November 11 to 835 rubles, my parameters height 162 weight 58 chest 90 waist 70 hip 90, in contact Inga brusnikina, took here as on the jumm such 1250 s
Order 15/11 arrival 30/11. It's exactly like the pictures on display, that's right, I asked for two more sizes and it's perfect.
Thin, plastic print. The child is in size. Says soft and warm.
Excellent, 9 days of delivery, warm with fleece, threads do not stick out, with the size is excellent all, 180/70 kg see size choice in order
Delivery for two weeks, the size of the village is ideal. Height-170, weight-50.