Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TrendZnStyle (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Delivery is very fast, for a week, delivered by courier to the house, packed perfectly, on quality, all the elements are made perfectly, took on 30 square meters, the chandelier is heavy!
Corresponds to the description, bright, the remote works, everything is fine
Excellent store, fast courier delivery. It reached Israel in 16 days. Beautiful very functional modern chandelier. On the bedroom 18 meters chose 14 petals, looks great. Thank you for the present.
Chic chandelier. In the store of our city is at least 11-12 thousand. With coupons took for 5.400. Delivery was very fast, but there were a number of problems. 1. the store did not have the right color in stock in Russia. We were offered white color instead of black. After a short thought, they agreed. For us it turned out even better, the white looks amazing. 2. there was one petal missing in the box. 9 instead of 10. However, the seller quickly arranged to send the spare. (However, already from China, at the moment the petal is somewhere under Yekaterinburg). As long as the chandelier is hung without one petal (the benefit of its absence does not catch the eye), as the spare will come, set his case for 5 minutes.
foarte frumoasă, foarte deosebită, calitativ foarte bună
The chandelier is beautiful, it came quickly. The light of the chandelier is bright enough. Everything is fine, only the remote works as it does. Not all buttons work, and not always work.
Cool chandelier, large, beautiful There are not many lights from it, additional Still installed
The goods came within a week. blinked one petal, and there were minor scratches, the store paid compensation. Thank you.
Delivery is very fast, packing is good. At first glance, everything is whole, without marriage. Waiting for an electrician to see the goods in business. :)
Everything works. There are small nuances. But on the ceiling they are no longer visible.
Beautiful chandelier. Shipping fast. Assembly is easy.
The order came very quickly, but here the delivery service delayed delivery 2 times, the chandelier is cool
Hall 16,5 M2 chandelier took on 10 lipests. The lighting power is enough. It's cool that you can choose the color from warm to cold. Assembly instruction on the store's page in the video. I'm happy, I recommend. Took for 5000 rubles.
Collected and checked everything works well