Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TrendZnStyle (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Beautiful, comfortable and very light. Master.
Excellent shoes, shine just class. Comfortable and light
I have beige shoes expected comes Gold to :(
the sneaker is so beautiful and on point.
Sneakers are light, on the leg sit comfortably, on the leg of medium fullness, the size goes right, beautiful. A little pressed socks at the right, but I think that can be fixed.
Light, comfortable, thank you!!!
Spectacular, only the size should be taken more, ordered 6,5 for 37 size, they are close to the length of the narrow leg, you need to take on 38 size, and they crumble. Washing them means it will not work. In general, very comfortable.
thank you! very comfortable.
The goods came within three weeks before Kursk, packing without damage, sneakers as in the description, the size perfectly approached, but malomerki, it is necessary to correctly select the size, light, soft, very comfortable, sequins can be slightly crumpled, I recommend, the track was tracked!
I can say one thing thanks to the store came quickly!!!!!!!! For three weeks, as beautiful as in the photo! Malomeryat) they approached me! 25 cm stop, took the size 40(9) again thank you to the seller!!!
Come in three weeks! I think it's fast! I am very happy with the goods, beautiful, light, what I wanted!!!!!!!!!!! At its 25 cm took 9(40) approached, wanted less, but doubted, it's good that I did not take less, they are small, they will be more neat with the size)))
Получила кросовки.мне понравились.Легкие,удобные и камфортныеЦвет соответствует картинке.Продавец молодец быстро отправил и упаковал хорошо.Мой 34размер,немного свободные Они на широкую ногу.
Быстрая доставка, лёгкие, но... Маломер на 1,5 размера, а не на размер, спасибо
Sympa merci
Крассовки замечательные. Легкие, мягкие, удобные. Нога чувствуется как в тапочках. Незнаю как в носке будут, напишу позже. Хорошо, что заказала на размер больше. Подошли тика в тику. Посылка пришла быстро. А вот упаковка желает лучшего, немного помялись, во внуть нужно было что нибудь подложить. Надеюсь расправятся при носке.
Понравились, стильные лёгкие. На свой 37 брала 8,5 по длине хорошо, но немного по полноте широковаты,но это особо не мешает. Доставка быстрая, рекомендую
Its very comfortable and very light. I like it so much.
Я так рада!Кросовочки просто сказка!Вначале думала маленькие будут,а померила нормально!На рос.39р. выписала 40р. все ок!