Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TrendZnStyle (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Delivered quickly in 2 weeks, packing of foam, does not shine bright, I'm waiting for a cartridge for it.
The bulbs are beautiful! Even more beautiful than in photos! I recommend them to you at 1000%. And the store is really very friendly, he sent me the package the next day following my request, received in 1 week in France! Perfectly well packaged. I would buy without hesitation thank you very much.
Arrived in Belarus (Vitebsk) for 1,5 months. Everything is packed neatly, everything came whole. Seller recommend.
Packed in foam. There was a little death, but everything is whole. And it is happy, very beautiful. At a distance from the glass heats the hand, you can warm up took the largest by 180mm. It is stated that the voltage is up to 240 volts. it means it is suitable for the Euro standard. Waiting for the second
According to the description, I recommend +++ attention seem very fragile! To handle with caution
All ok.
The goods came quickly, in 2 weeks. Packed perfectly, in a box. I took one lamp per sample, K. I was afraid that I would not guess with the size. But everything is fine. The lamp is big., as you wanted. I'll order more.
Product excellent, absolutely worth the cost והגיע also relatively fast
I came to the reception, to burn, though it's not so Italian, yak in the photo!! And so can Brother!!
merci
Excellent quality, fast delivery. I'll take more.
All 4 bulbs came whole and working, you can order more
Normal incandescent lamp .. Shine pts. Weak .. Just for decor. Watch the video about self-made, health and useful tips on my channel "do it yourself"! http://www.youtube * Com/C/made 33 save on purchases of 7-10% of the cost of the goods!! Change the star (*) to the point (.) got * by/245c5m
The bulb is good. It does not shine bright, although if you constantly look at the bulb is unpleasant. Ideal for loft spaces. It was difficult to pick up a suitable lampshade under the lamp because of its large size and in the end it was decided to use lampshade from the kitchen chandelier. It was really great. The lamp is perfectly covered with a shade from the eye, when it is not necessary and does not create discomfort to others. The first bulb came with a defect: a dent on the surface of the lamp. Although she worked, I asked the store to deal with the unpleasant situation and he sent the second completely free. The first lamp packaging was damaged. This is probably the cause of the defect. The bulb was damaged during transportation. Despite the long wait, I put a responsible seller 5 points.
Items were received in good physical and working conditions as they were very well packed for shipment. Fast delivery. This buyer is highly recommended.
Okey
The bulb arrived to Switzerland in 62 days. It was well packed and came intact. I was not happy about a couple of mistakes in the item description: 1. The pictured form of the filament thread is the rounded Arc, but in reality it is more like a rectangle with broken sides. It is not as pretty and defeats my initial ideal to use this lamps without any deflector. 2. the rated power in 40W, the actual power measured is 20.5W in a 220V grid. Was it rated for 380V or what? Otherwise the bulb is OK for the price below q$.