Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TrendZnStyle (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Next very fast within 20 days very nicely packed as always because kupiłam already 3 once I am very satisfied thank you recommend to everyone and I will still order yours sincerely store
The order was two months, packed very reliably, nothing was damaged. At the foot of 25,5 cm came the size of 9, this is 43 on the sole. The store is very attentive and sociable! Two pairs were sent by different parcels, so came with a small break in time. Shoes are very comfortable! I was approached in all parameters, the shoe, the toe is not pointed, the height and shape of the heel are soft. I recommend the goods and the seller! Thank you!
My second pair from this store. It was packed perfectly, nothing was crumpled, delivery this time by couriers in a general passport from other sellers. The only jamb can see in the photo: on the heel did not cut the skin as it should, I had to trim and glue myself. All believe Hood!
I'm happy with the purchase. For a long time in them did not go so I do not know if it rubs or not. Pro quality: Looks like Kari, but there would be more expensive to pay for such a model two or three times. Look neat, at its 25,5 cm took 26. Came up. Of the pluses-an excellent insole, very soft-springs. After buying this model, I took the same, but different colors and much cheaper. I regretted that I did not take it yet.
There was a parcel for three weeks. All came in a large one package, ordered two pairs, red and black. The smallest size was 36, I wear 35, of course it's too big... but I think the insoles will save. Shoes are very high quality, the heel is small, cm 3, as it is written, as I wanted. In general, I recommend definitely, take, who does not need high shoes, these are the most it will do. Legs in them, like slippers. Thank you very much to the store!
My favorite store. I ordered here and boots, and sneakers, shoes several pairs. Always everything is fine, and delivery, and packaging, and the quality of shoes. Shoes of good factory quality, reached in 13 days. Packed in air mattress. On her foot 24,7 took 8 size (41 by 25,5 cm), on her leg, after a day of work, they sat perfectly, comfortable. Seller contact.
Very nice future very fast Thank you recommend to everyone and I am glad that trafiłem with the size of yours sincerely store
The shoes received two weeks after the order. Shoes of good quality, glue is nowhere, which will be after walking along the street we will see. My leg is not thin wear 39, 40 came up to me Okay. Seller recommend.
Shoes are good... correspond to the description... delivery fast... tracked completely... to the store 10 points... I recommend
The parcel went three weeks. Shoes are beautiful, I do not feel the smell, they are made qualitatively. I was wrong with the size. Foot length 25,5, wide. I ordered 8 (41). They turned out to be sooooo small. Approached the daughter 24,5. Better, they will sit on a narrow foot. I ordered a 9-way race for myself. Communicate with the store, very attentive, quickly respond. As a gift put on a special offer two pairs of insoles! Very nice! Thank you so much! I recommend the seller, I recommend shoes!
Thanks to the store, everything is very well packed, the size 41 to 25,5 came up, I recommend.
The shoes are cool. In my 38 (24, 5 cm) size 7 (on the shoes themselves it is written 39) back to back. But! I pulled out the insole, and they're free to me now. The leg is closer to wide, were narrow in sock. Well, I would like that the color was closer to the beige... And this is the color of champagne. Still beautiful. Went out with all kinds of coupons a little more than 500 R. I did not find any jambs anywhere. Seller respect
Good shoes, comfortable soft. On Rus 39 came perfectly packed in an air bag, reached the whole.
Shoes are good, came 9 size, on the sole 43-really no more than 40. Heel comfortable.
туфли хорошего качества, получила через три недели. упаковано хорошо. продавца рекомендую.
Туфли хорошие, с размером угадала, на наш 40 взяла 43,сели хорошо, спасибо продавцу, упакованы тоже отлично, все в отличном состоянии дошло за 3 недели до Украины.