Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TrendZnStyle (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The shoes came in a whole package, without damage. Size is the same
As they described it.
Shoes on a wide leg. They came pommy, although they asked to pack well. It was possible to at least put a paper
Comfortable and warm. Fast shipping. They look like a nubuck outside, soft artificial fur inside. I'm a little free, you could take a smaller size. Used the store's measurements. My size is 35-36, on the foot took 38, but it was possible and 37. Shop recommend
Comfortable and keep warm
Good service
It's exactly as described in the photograph!! I asked for one more number for security but it wouldn't have been necessary, you can ask for your number, the carving is real. After using them several times I will leave additional comments on their quality.
They're great and they're super hot. Something to say is that I find it somewhat wide on the sides, which looks like my foot is swollen, it must be pq the outer material is not hard. On the other hand I have a 39 standing so I fucked the 39 and I got to it fair enough, I notice how the big toe is stuck to the tip, so a 40 would have come great for me. My sister also bought the same ones, generally for the price I recommend.
Shoes came as in the photo. The only thing-small size, as I understood. Although I measured the foot and ordered a suitable size, but came straight in the butt... inside quite warm, fur stuck a little on the shoes, but it's not critical. The sole is good, made quite qualitatively. But more at the very beginning of winter, not straight winter. With the store did not communicate, but quite quickly came by mail, despite the long preparation for shipment
I took the 38 and it's nickel, it's very soft inside it is pretty
I ordered a child for 13 years. She liked it.
Well received more than tried
Well and quickly arrived, size corresponds. Very satisfied
Boots are comfortable. Come on time. no damage. Seller recommend.
Excellent shoes ordered mom 41 size came just 7 days before Bashkiria
Genuine top lovely warm and sit well.
They arrived in good condition, even though they came without any protection. It's what it looks like in the picture, and it's warm inside, but take a good look at the size you choose why it's very fair. I chose size 40 porq my foot is about 24.5 cm from the tip to the heel but the size fits me fair, I should have picked a bigger one. The material is decent, the sole is not as firm as it looks, it actually looks like rubber as a rest slippers, but something firmer. And since it's too tight for me, it's not comfortable walking. I like the style very much. Recommendation: choose a size bigger than the table they give you.
Loved the very fast delivery
i love it.