Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TrendZnStyle (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Cool shoes. soft comfortable. very satisfied with the purchase. I wear with great pleasure thank you
Thank you to the store, and thank you, who sewed, and who delivered! Boots are beautiful, warm, sewn qualitatively. On me a little wide in length norms, but in general, who has a wide leg will be excellent! Recommend. I'll try to write to the ice!
Thank you goods prishol but very slippery
Hello yes very very precise I am satisfied
I leave 5 stars because the item is as described in the announcement and shipping has been very quick, but I warn the next buyers to choose, at least, A number more than they calculate with the store's size chart, Since my foot is 26 cm from the heel to the tip and I chose the 43 number, and yet it's small, I should have chosen a 44.
I really liked them.
These boots are so comfortable I love them color is exactly as said size I had to order 2.5 which is a 7 in US smaller then my size I wear 8.5 so shoe run big
I like them a lot.
Fast shipping, super comfortable, non-slip, super hot and good size
Very good shoes, reccomend)
Sensationally fast dostała to Poland. Quality Shoe at first glance very good, see with time.
I ordered a 26 cm foot 43 size. At Me "Bones" (valgus deformation), thought suddenly will not fit. In fact, they are larger in size and very wide. It was necessary to order 40 p Russian 42, but it's still to put orthopedic insoles. And so sewn well, neatly, there is no smell, very light. I do not know how in winter, But that's what it is now. The store sent quickly, all the way tracked down, took in the mail. were packed well. in the Slipper, a special foam and packed in a navel. There are no creases or jams. For problem feet I think not bad, the main thing with the size to guess
They 've come very well in time. Excellent quality and the store very responsible. I have to receive 3 more and I will continue to ask this seller because it has excellent quality. I recommend it entirely.
Very good, very well received, very warm I recommend entirely. I 've asked you for 5 pairs and I 've received 2 and 3 missing are about to arrive. Change from store to seller for the reason that the quality and view of these do not have any another salesman.
Shoes Super, cieplutkie, size compatible with table, recommend.
I recommend super.