Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TrendZnStyle (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Гамак очень понравился. Мои 75 кг держит уверенно, пробовали вес 90-100кг тоже без намёков на то что хочет прорваться. Тройной шов между разными цветами, все же наверное лучше взять одного цвета, может тогда будет цельным. Сетка оооочень выручает, но не отстегивается, если переворачивать другой стороной, то свисает не сильно. Стропы хорошие, без петель.
The shipping was very fast and the item was light and strong. Thank you for the great product at a low price. I was surprised with how fast the shipping was. You can trust the store. I will probably buy another one With a different color. Thank you for the smooth transaction.
Excellent hammock, in truth, store contact. Very much everything is great, not for 1 thing, but returned 400R. All good, happy!
I haven't installed it but it comes in your package and arrived in good condition.
perfecta
Cool hammock, came in 10 days. Ordered 11.11, received 22.11. Very light. Quality 100 points!
товар качественный, складывается в компактную сумочку. спасибо продавцу
Delivery by Courier even to my farm. They did not put a rope for a mosquito net.
Thank you, excellent and fast!!!!
Cool hammock, fully consistent with the description. Very convenient, delivery fast
Tested and all is good, there is a small pocket inside hammock extra.
Гамак пришёл за месяц, вроде все целое, пока не пробовали в деле, но ткань на вид тонкая, похоже на шёлк, цвет зелёный красивый, замок работает. Не знаю, какой вес выдержит, проверю - дополню отзыв
Гамак просто супер. доставка за 10 дней курьером до двери в Волгоград. Лёгкий, компактный. Для велопоходика самое оно. ткань тонкая, но вроде прочная. сшито все качественно, молния работает легко и четко. в общем кто сомневается- не сомневайтесь. за такие деньги- просто топ.
Hammock got it. It's a whole thing. I can not say anything about strength-I did not have to try it yet. I'm getting confused. Well, I can see the troubles...
Goods 11/11/2020, received 16/11/2020. 5 days. Not bad. Everything corresponds to the description. The ropes are weak. I'm sure they will, but I doubt the durability. They'll be fast. I recommend for not long exits to nature, at temperatures above + 10 degrees Celsius.