Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TrendZnStyle (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It came quickly, to Barnaul 17 days, EML! All whole, quality norms!
Delivered to Moscow for 4 days after the order, I liked everything, in the summer I will test) the cat is also delighted)))
Everything came quickly. Literally in a week from Moscow to St. Petersburg. i reduce one star for the fact that the kettle scratched the pan. I'm not sure that I will live for a long time, but on gas should work my money
Delivery is fast, everything is fine, I will try it in the spring, thanks to the store
Caustic non nicer
Excellent set, for one more and do not need, delivery three days in Moscow, brought the courier home, very, very good, glad as a child.
Corresponds to the description, suitable for cooking for two people, the kettle is very small, as a gift put a set of camping devices. Delivery in Moscow, delivered very quickly.
It came in two weeks by courier to the door. Trust pens do not inspire. The kettle is generally Children's, with a palm size, of course it holds the declared volume of 800 ml, but when boiling, it will flow out of the spout. The price of this set is 700₽, but for 1500₽ it is very expensive.
The courier delivered to the apartment, came a week for 2, the quality is good, in work has not yet checked
Long chose dishes, because. There are a lot of suggestions. Light and compact yes and still with a set of knife, fork, spoon. In one snarl, that's it. Delivery is a week by courier to the door, everything is whole and not late. Thank you very much to the store. By the way, the spoon, fork and knife are fixed with a latch.
I liked everything! We'll try!
Nicer picture exactly the same as, caustic non nicer
Days only on arrival. ㅎ ㅎ
Very good product, I arrive all in very good condition and well protected.
A set of dishes liked, of course, a maximum of 2 people, a kettle for two mugs. Delivery fast to the point of issue IML. Text came, came and took it. I recommend the goods and the store!
Very good quality and very light! Can’t wait to try these out while backpacking! Happy with purchase